“The website is broken”. “Feature X isn’t working properly”. Vague requests are a pain to deal with. It’s always surprising to me how exasperated non-programmers tend to get when they are asked to reproduce a problem for a programmer. They don’t seem to understand that “it’s broken, fix it!” is not enough information for us to work off of.

Software is (for the most part) deterministic. We like it that way. Humor us by letting us figure out which step of the process is broken instead of asking us to simply “fix it”.

Via Kevin Pang